Recent industry discussion has put a spotlight on how well retail works for visually impaired and disabled shoppers – and whether we’re doing enough to support them. In every shop, be it a convenience store or multiple, staff have an important role to ensure customers can navigate the store confidently, easily and independently. Beyond staff training, there are now new technologies, which can support visually impaired and disabled customers even further.
In this article, we’re going to look at how convenience store owners can ensure their stores are best equipped for visually impaired and disabled customers, from staff training to technology enhancements.
Accessibility affects many people in the UK, with around 16.8 million people living with a disability[1]. Government research also indicates retail remains one of the sectors where disabled consumers most frequently encounter barriers, whether physical, digital or service-related[2]
For visually impaired shoppers specifically, food shopping can still present challenges. Studies suggest around seven in ten people with severe sight loss find grocery shopping difficult, often due to packaging design, store layout or lack of accessible information[3]
How Can Technology Help
Technology is often seen as a barrier, but increasingly it’s becoming part of the solution.
Accessible product information
Smartphone scanning apps, QR-enabled packaging and audio labelling tools allow visually impaired shoppers to identify products independently. Some manufacturers are beginning to integrate accessibility features directly into packaging design.
Digital store navigation
Indoor mapping tools and digital shelf information are being trialled across parts of retail. While not widespread in convenience yet, they show how technology can reduce reliance on staff assistance and improve independence.
Accessible checkout systems
Self-checkout technology continues to evolve, with clearer prompts, larger text displays and audio assistance becoming more common. These improvements can benefit all customers, not just those with disabilities.
Staff Versus Technology
Technology works best when it supports good retail basics rather than replacing them, with customers valuing knowledge and approachable staff as much as technical solutions. According to Sight Loss Councils it’s the simple factors staff need to get right to make the biggest difference.
This looks like:
- Clear, consistent store layouts
- Good lighting and readable signage
- Staff confidence in offering assistance
- Predictable product placement
Most convenience stores have a regular customer base, making it easier to build relationships and ensure the right support is in place to help them – often, just asking your customer what you can do to help goes a long way. This, alongside a few practices like, maintaining layouts, offering personal assistance, and testing new technology gradually, can make a real difference to visually impaired and disabled shoppers.
Looking Ahead
As retail continues to adopt new technology, accessibility will increasingly sit alongside sustainability and community engagement as a core expectation.
Retailers who approach accessibility proactively tend to build stronger customer relationships, improve store usability for everyone and future-proof their businesses.
At its heart, inclusive retail isn’t about trends or compliance. It’s about making everyday shopping work better for the communities convenience stores already serve.
[1]UK disability statistics: Prevalence and life experiences – Monday, 17 November, 2025
[2]Accessibility of private sector products and services for disabled people in the UK – 17 July, 2025
[3]https://retailtimes.co.uk/seven-in-10-visually-impaired-people-find-food-shopping-a-challenge-as-retailers-urged-to-adopt-miracle-solution/
